Hand in my device
The devices may be delivered in person at our offices, mailed to the specified address, or if you prefer, we can have them picked up at your address at the time you specify.
At that moment you will receive a case code via e-mail where we will describe the entire process step-by-step.
You may also contact us by completing this Online Form and we will give you all the assistance you require
In addition, you will receive phone calls, if you prefer, where we will also inform you about the status of the recovery.

In touch
Get in touch with our Digital Recovery Group personnel via phone, e-mail or the Online Form
We will immediately provide precise instructions to get the process started.
We will inform you about the options that exist in your case and address any inquiry you may have on the matter.

Device submission
The devices may be delivered in person at our offices, mailed to the specified address, or if you prefer, we can have them picked up at your address at the time you specify.
At that moment you will receive a case code via e-mail where we will describe the entire process step-by-step.

Free 24-hour diagnosis
Once your device is in our lab, we will issue a diagnostic to you within 24 hours.
You will know the exact damage
You will know the approximate recovery time
You will know the cost of the recovery
In case any replacement part is required, we will let you know and inform you its cost
You may accept or reject this process.

Data recovery
You will know the outcome of the recovery
You will see the directory and file map
You will be able to verify the structure and integrity
You will be able to accept the recovery
You may only reject it if 100% of your information is not present

Delivery of your recovered data
You may purchase a new hard disk from us to store your recovered data there
You may send us the storage media for us to store your recovered data there
You may request a partial submission of important information via the internet (FTP or other service)
The service will need to be paid in full before your data is delivered.
If you desire, you may send us reviews about the process and rate our services.