It is a set of processes used to recover data from damaged digital storage media, such as hard disk drives, diskette media, Flash memories, servers and RAID systems, among others. It is performed by skilled experts with sophisticated equipment specially designed for this purpose. Data recovery is the last resource or course of action when other methods, even commercial software, have failed.

Do not try to restart your device or reinstall the operating system; this may exacerbate the problem. The Digital Recovery emergency department works constantly in the development of tools and systems that allow us to access your information safely and independently.

We recommend that you immediately shut down your device without attempting to restart it or handle it. It is highly probably that your hard disk is damaged and suffering a physical damage. We need to examine the device to issue a diagnosis and evaluate the chance of recovering the data.

Yes; it may be possible to extract your data, just like with hard disks that have been damaged by flooding, moisture and shock, even though the processes to be applied are highly complex. Only a laboratory specialized in data recovery technical professionals armed with the right tools can determine the scope of the damage to the hard disks and the techniques to be applied for each case.

The device has the recovered data. It is not configured as a system startup disk. We recommend that you install it as a secondary disk or connect it to your USB port and download the information to another device.

We recommend that you do not reuse hard disks that have suffered data loss, since this implies an unnecessary risk of new mishaps with your information. The purpose of the data recovery service is to recover the information; not to repair the hard disk.

The failure to access data may result from a number of circumstances. The most common factor is a defective hardware or system operation, followed by human error, in almost 75% of all cases. Other causes include software corruption, computer virus and critical events such as water damage, fire, short circuit and low voltage.

There are many way to recover data, both conventional and unconventional. In fact, there is no data recovery model. Each case is analyzed individually and only then can a plan of action be developed and executed. While other data recovery companies try, and try again their customers’ media, Digital Recovery employs an advanced replication technology to recover customer data bit by bit, there reducing the risk of causing future damage to the data.

No. There are times when the damage to the data is permanent and irrecoverable. However, there are very few cases where no data at all can be recovered. Most times, it is possible to recover data even in extreme conditions.

Each case is different and demands unique processes. When receiving the damaged media, Digital Recovery will issue a report within one business day indicating the specific requirements to carry out the data recovery. While some recoveries may take several days – or even weeks –, approximately 75% of orders are completed within less than 72 hours.

Digital Recovery will return the data under the same filenames, the same data types, the same characteristics, identifiers, and as per the same structure and position before the failure.

We provide our customers with a safe environment so that they can rest easy knowing that their information will be privately stored. Each member of the Digital Recovery team complies with a non-disclosure rule. In addition, there is a special safe isolation room with controlled access available for cases in which confidentiality is of the utmost importance, such as government data. We also offer a data encryption service for delivering the data to our customers.

Nothing is better at preventing data loss than making routine backup copies of all of your data. Users can save hours, days and weeks of downtime by minimizing their data loss through routine backups.